Privacy Policy
Effective Date: October 2, 2026

At Luke Chandler Coaching, accessible from https://luke-chandler.com/, your privacy is of the utmost importance to us. This Privacy Policy details the types of information we collect, how it is used, and how we safeguard your personal data across our coaching practice, website, and our advertising activities on Meta platforms (including Facebook and Instagram). If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us.

1. Information We Collect
We collect personal information that you voluntarily provide when you express interest in our life coaching services, download resources, purchase coaching packages, or interact with our Meta Lead Ads.
  • Information You Provide Directly: This includes your name, email address, phone number, billing address, and any personal background information you share when booking a consultation or filling out coaching intake forms.
  • Payment Information: When you purchase coaching services, your payment data is processed directly by our secure third-party payment gateway. We do not store or see your full credit card details.
  • Information Collected Automatically (Cookies & Tracking): When you visit our website, we automatically collect certain technical details about your device and behavior, including your IP address, browser type, and pages visited.

2. Meta Pixel and Third-Party Advertising
We use the Meta Pixel and other tracking tools on our website to optimize our marketing efforts.
  • Purpose: These tools allow Meta to collect or receive information from our website to provide measurement services, build target audiences for our life coaching programs, and deliver personalized ads based on your past interactions with our brand.
  • Opt-Out: You can opt out of the collection and use of your information for ad targeting by visiting the Digital Advertising Alliance Opt-Out Platform or managing your ad preferences directly inside your Facebook or Instagram profile settings.

3. How We Use Your Information
We use the data we collect to deliver our coaching services and run our business effectively, specifically to:
  • Schedule, manage, and conduct coaching sessions and consultations.
  • Process your payments and manage your client account securely.
  • Send you marketing communications, newsletters, resources, and automation sequences via email.
  • Respond to your inquiries or support requests.
  • Analyze website behavior to improve our content, services, and user experience.
  • Deliver relevant advertisements to you on social media platforms.

4. Third-Party Services We Use to Deliver Services
As a life coaching practice, we maintain strict professional confidentiality. We do not sell, rent, or trade your personal data. To run our business and deliver your coaching safely, we share data with the following trusted third-party providers:
  • Ontraport: We use Ontraport as our customer relationship management (CRM) and email marketing automation software. Your contact details, interaction history, and marketing preferences are securely stored here to manage our communications with you.
  • Zoom: We use Zoom to host and deliver our virtual coaching sessions. Your name and email may be processed by Zoom to generate calendar invites and access links for your scheduled sessions.
  • Stripe: We use Stripe to process all online payments directly on our website. Stripe handles your credit card and financial data under strict Payment Card Industry (PCI) compliance standards. You can view their terms on the Stripe Privacy Policy.
  • Meta Platforms, Inc.: Used for tracking ad performance, conversion optimization, and audience targeting.

5. Your Data Protection Rights
Depending on your location, you may have rights under privacy laws like the GDPR or CCPA. These typically include:
  • The Right to Access: You can request a copy of the personal data we hold about you.
  • The Right to Erasure: You can request that we delete your personal information, including removing you permanently from our Ontraport email systems.
  • The Right to Rectification: You can request that we correct any inaccurate or incomplete information.
To exercise any of these rights, please contact us using the details provided below.

6. Data Security and Retention
We take reasonable and appropriate security measures to protect your personal information from unauthorized access. We retain your data only as long as necessary to provide you with coaching services or to fulfill the business and marketing purposes outlined in this policy.

7. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our tools, business practices, or legal obligations. We will notify you of changes by updating the "Effective Date" at the top of this page.

8. Contact Us
If you have questions about this policy, want to update your details, or wish to request the deletion of your data, please contact us at:
  • Business Name: Luke Chandler Coaching
  • Contact Email: team@luke-chandler.com
  • Mailing/Business Address: 20 South Main Street #601, Bountiful, UT 84011, US
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